Refund policy

Return and Refund Policy
Last updated: July 25, 2026

Rangepost Western wants customers to be confident in their purchase. Contact us before sending an item back so we can confirm eligibility, the correct supplier or return address, and the return-label process. Returns sent without authorization may not be accepted.

Return window
Most unused, unworn items may be requested for return within 30 days of delivery. Items must be in new condition, with original tags and packaging where applicable, and proof of purchase.

Items that may not be eligible
Final sale items, gift cards, customized or personalized items, worn or used items, items missing required original packaging or tags, and items damaged after delivery may not be eligible for return.

Damaged, defective, or incorrect items
Inspect your order when it arrives. If an item is damaged, defective, or incorrect, contact support@rangepostwestern.com as soon as possible with your order number and photos so we can review the issue and help resolve it.

Supplier-fulfilled returns
Return instructions and label responsibility can vary by the supplier assigned to the product. For JW SteelCrafts products fulfilled through Shopify Collective, the supplier's current policy provides a 30-day return window, creation of a return label within 2 days after an approved return, no label fee, and no restocking fee. Other suppliers may have different approved processes. We will provide the process that applies to the item before it is sent back.

Refunds
After an approved return is received and inspected by the applicable return location or supplier, we will notify you whether the refund is approved. For supplier-fulfilled products, the refund is issued after the supplier confirms and refunds the return through the connected fulfillment process. Approved refunds are issued to the original payment method; your bank or card issuer may need additional time to post the credit. Original shipping charges are not refundable unless the return is due to our error or the applicable supplier policy states otherwise.

Exchanges and restocking fees
We do not offer direct exchanges. To obtain a different item, return the eligible original item and place a new order. Rangepost Western does not add a restocking fee to approved returns; any supplier-specific fee must be disclosed before the return is authorized.

Return shipping
Do not mail a return until we provide instructions. Return-label responsibility depends on the applicable product and supplier policy. If a customer-paid return charge applies, it will be disclosed before the return is authorized. Damaged, defective, or incorrect-item claims are reviewed separately.

Contact
For return questions, contact support@rangepostwestern.com.