Refund policy
Return and Refund Policy
Last updated: August 1, 2026
Rangepost Western LLC wants every customer to feel confident ordering from us. This policy applies to purchases made on rangepostwestern.com, including products fulfilled by approved suppliers through Shopify Collective.
Return window and eligibility
Most unused, unworn items may be requested for return within 30 days after delivery. Items must be in new, resalable condition with original tags, packaging, accessories, and proof of purchase where applicable.
How to start a return
Before sending anything back, contact us by email at support@rangepostwestern.com, by phone at +1 (786) 706-0232, or through the contact form at https://rangepostwestern.com/pages/contact. Include your order number and the reason for the request. We will confirm eligibility and provide the correct return address and instructions. Returns sent without authorization or to the business address may not be accepted.
Damaged, defective, incorrect, or missing items
Inspect your order when it arrives. If an item is damaged, defective, incorrect, missing from the package, or if tracking shows delivery but the package was not received, contact us as soon as possible with your order number and photos when available. We will investigate with the carrier or supplier and, when the claim is approved, arrange an appropriate replacement or refund. Rangepost Western covers approved return shipping for damaged, defective, or incorrect items.
Items that are not returnable
Final sale items, gift cards, customized or personalized items, worn or used items, items missing required original packaging or tags, and items damaged after delivery are not eligible for return. Product-specific exceptions are shown on the product page before purchase when applicable.
Supplier-fulfilled orders
Some products ship directly from approved suppliers. Rangepost Western remains the customer-service contact for your order and coordinates approved returns with the supplier. The same customer-facing return window and eligibility terms stated on this page apply unless a product page clearly discloses a more specific exception before checkout.
Return shipping and fees
For eligible change-of-mind returns, the customer is responsible for return shipping unless we state otherwise in the return authorization. Any customer-paid return cost will be disclosed before the return is authorized. Rangepost Western does not add a restocking fee to approved returns. Original shipping charges are not refundable unless the return is due to our error, damage, defect, or an incorrect item.
Refund timing
After the authorized return is received and inspected, we will notify you whether the refund is approved. Approved refunds are issued to the original payment method within 10 business days after approval. Your bank or card issuer may need additional time to post the credit. If more than 15 business days have passed since we approved your return, contact support@rangepostwestern.com.
Exchanges
We do not offer direct exchanges. To obtain a different item, return the eligible original item and place a new order.
Order cancellations
To request a cancellation, contact us immediately. We will try to cancel an order before fulfillment begins, but cancellation is not guaranteed once an order has been processed or shipped. If the order has already shipped, the return terms above apply after delivery.
Contact
Rangepost Western LLC
24144 SW 118th Ave, Homestead, FL 33032, United States
Email: support@rangepostwestern.com
Phone: +1 (786) 706-0232
Business hours: Monday-Friday, 9:00 a.m.-5:00 p.m. Eastern Time, excluding U.S. federal holidays.